Where is my order?
This is our most common question. Orders take between 3 days to 3 weeks to arrive. Please, click the link here or in the navigation to find out the delivery status of your order.
What is my tracking number?
Tracking will be sent to the email used for your order within 3-7 days of placing your order. If 7 days have passed and you still don't have a tracking number, please contact email@example.com.
Why are some of my Items missing?
We send items from multiple warehouses, this speeds things up but it means that you may get multiple packages. So do not be worried, if some of your orders are “missing items”. These items will come in different packages within the estimated shipping time. You may also contact us for more information.
How long do I have for Order Amendments or Cancelations?
If you need to amend or cancel your order you must contact us within 24 hours so we can make changes.
How do I get support if I am not able to set the item up? Or meet some problems during use?
There are instructions and videos under menu list Support. Please read them first. If there is still a question, please contact firstname.lastname@example.org.
How can I cancel my order?
If you would like to cancel your order you have 24 hours to do so. Contact us immediately if you would like to cancel. After 24 hours has passed, we will not be able to cancel your order since it would have been shipped.
The refund for a canceled order will take 2-5 working days depending on your payment method. Please review our Refund & Return Policy.
What if my item arrived damaged?
Over 99% of items are delivered safely to our happy customers. However, one or two occasionally get damaged due to delivery companies not handling our parcels well. If your item has arrived damaged, we apologize for the inconvenience in advance. If this happens, please contact us immediately by email email@example.com and we will resolve the situation as quickly as possible. Please ensure you include:
- Your order number
- A picture of your damaged item
Once we have this information, we will be able to send out a replacement free of charge.
Thanks for reading our FAQ. We hope that your questions have been answered! In case you did not find the answers to your questions, please contact us here.
What if I am not quite satisfied with the design & function of your present product?
Please leave your comments under the menu list Community. We are happy to have your ideas and open to the discussion. If we get a wonderful idea we are going to make the design and realize it.